View, download or pay invoices

Where are my invoices, and how do I pay one manually?

All invoices are under Billing in the client area; open one to see its lines, download it, or pay it.

Before you start: Access to the client area.

Step by step

1. Open Billing and scroll to Invoices.
2. Each invoice shows its number, date, amount and status (Open, Paid, Void).
3. Click one to see its lines: plan, add-ons, prorated upgrades, any credit applied.
4. Use the download/print option for your records or your accountant.
5. To pay an Open invoice, click Pay: use the saved card or add a new one on Stripe's secure page.
6. Account credit is taken off the next invoice automatically; the invoice shows how much credit was used.
7. Need tax or company details on an invoice? Open a ticket with the invoice number and the details you need.

Check it worked: The invoice status changes to Paid.

Why it happens: Invoices are created for orders, renewals, upgrades and add-ons.

More guides on Billing and payments:

• Card declined at checkout
• How renewals work, and why an invoice came early
• Automatic renewal failed: update your card
• Server suspended for non-payment
• Refund policy and billing mistakes
• Chargebacks and disputes