Chargebacks and disputes

I do not recognise a charge. Should I dispute it with my bank?

Contact CoreX first: most unrecognised charges are a renewal or someone else in your household, and a chargeback suspends your account while it is investigated.

Before you start: The charge date and amount from your statement.

Step by step

1. Search your email for "CoreX" invoices on that date, and check Billing > Invoices for a matching amount.
2. Ask anyone who may use your card whether they bought or renewed a server.
3. If you still do not recognise it, open a ticket with the date and amount (never the card number).
4. If the charge is a CoreX error, CoreX refunds it without a dispute.
5. If you already opened a chargeback, tell support; the account stays suspended until the dispute is settled.

Check it worked: Support identifies the charge or refunds a mistake, and no dispute is needed.

Why it happens: Disputes are handled by the payment provider and freeze the account to prevent further losses.

Always contact support first about unrecognised charges.

More guides on Billing and payments:

• Card declined at checkout
• How renewals work, and why an invoice came early
• Automatic renewal failed: update your card
• Server suspended for non-payment
• Refund policy and billing mistakes
• View, download or pay invoices