Automatic renewal failed: update your card

I got an email that my renewal payment failed. What now?

Update your saved card in Billing and pay the open invoice; CoreX retries a failed automatic charge up to 3 times, 24 hours apart.

Before you start: A working card and access to the client area.

Step by step

1. Open Billing and look for the open (unpaid) renewal invoice and its due date.
2. Choose to change the saved payment method. You are sent to Stripe's secure page to add the new card; CoreX never sees the full number.
3. Back on Billing, open the unpaid invoice and pay it now rather than waiting for the next retry.
4. If your bank asks for approval in its app, approve it.
5. Remember: a server still unpaid 3 days after the due date is suspended (stopped, files kept). Paying brings it back.

Check it worked: The invoice is Paid, and the next renewal will use the new card.

Why it happens: The saved card expired, was replaced, had no funds, or the bank blocked a recurring charge.

If the new card is also declined, see the card declined guide; support can check the invoice if you send its number.

More guides on Billing and payments:

• Card declined at checkout
• How renewals work, and why an invoice came early
• Server suspended for non-payment
• Refund policy and billing mistakes
• Chargebacks and disputes
• View, download or pay invoices