Refund policy and billing mistakes

Can I get a refund? I was charged twice, or charged after cancelling.

Completed purchases, renewals and unused time are not refunded, but CoreX refunds its own errors: a duplicate charge, a wrong amount, a charge after cancellation took effect, or a server it could not provide.

Before you start: The invoice numbers involved, and your bank statement if you think you were charged twice.

Step by step

1. Open Billing > Invoices and compare them with your bank statement. A "pending" authorisation that disappears after a few days is not a real second charge.
2. If the same invoice was really paid twice, or you were charged after your cancellation took effect, open a ticket from the client area with the invoice numbers.
3. If you simply changed your mind, cancel so it does not renew (Billing > Cancel). The server keeps running until the end of the paid period; that time is not refunded.
4. Approved error refunds go back to the original card. CoreX sends it at once; your bank decides how long it takes to show (often 5 to 10 working days).
5. Do not open a chargeback before contacting CoreX: a chargeback suspends the account while the payment provider investigates.

Check it worked: For an error refund, the ticket confirms the refund and it appears on your statement within your bank's time.

Why it happens: The Terms make all sales final, with exceptions for CoreX errors and refunds required by law.

Billing errors are handled by staff; include invoice numbers, never card numbers.

More guides on Billing and payments:

• Card declined at checkout
• How renewals work, and why an invoice came early
• Automatic renewal failed: update your card
• Server suspended for non-payment
• Chargebacks and disputes
• View, download or pay invoices