Promo codes and creator discounts

My promo code or creator discount is not applying.

Type the code at checkout exactly as given; a creator link applies its discount automatically for 15 minutes after you open it, and a typed code replaces it.

Before you start: The code (or the creator's link) and a new order at checkout.

Step by step

1. If you came from a creator's link (/content-creator/<name> or a link with ?ref=<name>), the discount is remembered for 15 minutes on that browser and shown at checkout. After that, open the link again or type the creator's code.
2. Otherwise, at checkout find the promo code box, type the code (letters and numbers only, no spaces) and apply it.
3. Check the order summary: the discount line and the new total should appear before you pay.
4. If the code is refused, check its spelling, whether it has expired, and whether it is meant for new orders only.
5. Only one discount can be used per order. Typing a code replaces a creator discount; remove the code to go back to the creator's one.
6. Discounts cannot be added to an order after it is paid.

Check it worked: The checkout summary shows the discount before payment.

Why it happens: Codes expire, can have limits, and only one discount applies to an order.

If a valid code is refused, send support the code and a screenshot of the checkout (no card details).

More guides on Billing and payments:

• Card declined at checkout
• How renewals work, and why an invoice came early
• Automatic renewal failed: update your card
• Server suspended for non-payment
• Refund policy and billing mistakes
• Chargebacks and disputes