Paid, but the server did not appear

I paid but no server showed up on my dashboard.

Refresh the dashboard after a few minutes; if it is still missing after 15 minutes, send support the invoice number and it will be created by hand.

Before you start: The invoice number from Billing or the payment email.

Step by step

1. Wait 5 minutes and refresh the dashboard; creation usually takes under two.
2. Check Billing: the invoice should say Paid. If it says Open, the payment did not complete; pay it again.
3. Check your email for a message about the order or a stock problem at your location.
4. If the invoice is Paid and nothing appears after 15 minutes, open a ticket or ask on Discord with the invoice number.
5. Do not pay a second time; support will create the server or refund a server CoreX could not provide.

Check it worked: The server appears on the dashboard and its panel opens.

Why it happens: Server creation can be delayed by a busy node or a stock change at the chosen location.

Paid with no server after 15 minutes: contact support with the invoice number.

More guides on Plans, orders, upgrades, and downgrades:

• Order your first server
• Choose the right plan size
• Upgrade your server's RAM
• Downgrade to a smaller plan
• Cancel a server, or undo a cancellation
• Add a dedicated IP, extra backups or storage