Downtime compensation and uptime

Do I get money back for downtime? Is there an uptime guarantee?

CoreX does not publish an uptime guarantee or service credits, and downtime does not entitle you to a refund.

Before you start: Nothing.

Step by step

1. Check the outage and "back online" emails for when it started and ended.
2. If downtime was very long, you can still contact support to talk about it.
3. Keep your own backups so an outage never costs you data.
4. Tell your players about incidents through your Discord so they know it is being worked on.
5. Consider a server in the second location for communities that must stay online.
6. Read the Terms of Service on the website for the full wording of the policy.

Check it worked: You know the policy.

Why it happens: The Terms of Service set this.

More guides on Maintenance, outages, and incidents:

• Is CoreX down?
• Planned maintenance
• Server offline after an outage